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  • How do I know if the product is available?
    To find out if a product is available for purchase, check just below the name if it has a price and if it says "Sold out". If it says SOLD OUT, it will not be available for purchase at the moment.
  • How do I find out more product information?
    To find out more information about the product, click on its image. Then on the next screen there will be information, descriptions and images of your product.
  • Can I buy more than one unit?
    The quantity available for purchase will vary depending on the product. Some products will only have one available in stock, others can be purchased in larger quantities. You need to check your cart.
  • How is shipping calculated?
    Shipping is calculated and sent by the Post Office. After entering your zip code, it will automatically calculate the best route and delivery time.
  • Do I need to have an account on the website to buy?
    No. To buy a product, simply add it to the cart and fill in the requested data. It is not necessary to have a store account.
  • What are the forms of payment?
    All payment transactions, whether with a credit card or not, are carried out using SSL (Secure Socket Layer) technology, ensuring that all customer personal data, such as delivery address, credit card details and order history never be disclosed. Furthermore, this technology aims to prevent information from being transmitted or accessed by third parties. The Juvenal Souza Neto store offers several payment methods. Choose the best one for you: Payment by Credit Card: We accept Visa, Mastercard, Dinners Club, American Express, Elo and Hipercard.
  • What is the delivery time?
    Deadlines may vary according to zip code and region. It is possible to simulate the delivery time by entering your zip code on the CORREIOS website. The deadline starts from the next business day of payment confirmation, and the count will always be in business days. Credit card - confirmation takes up to 48 hours. Bank slip - the bank may take up to 3 business days to send payment confirmation. Bank Deposit - confirmation is within 24 hours. Delivery will be made according to the deadline determined by the Post Office and carriers for the region's zip code, informed at the time of purchase. The approval period may depend on the validation analysis of the registration data.


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